Refund policy
At vkreate., all products are made-to-order. Please review our policy carefully before placing an order.
Returns & Exchanges
As our products are custom-made upon purchase, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect shipping address provided by the customer
- Preference changes after an order has been placed
- Delays caused by customs or courier services
We strongly recommend checking all sizing information before ordering.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Misprinted
- Different from what you ordered
Please contact us within 7 days of receiving your order.
Include:
- Your order number
- Clear photos of the issue
- A brief description of the problem
After review, we may offer:
- A free replacement, or
- A full refund
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
Once production has started, orders cannot be cancelled, modified, or refunded.
Lost Packages
If a package is confirmed lost during transit, we will assist in arranging a replacement or refund where applicable.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider.
Contact
For return and refund enquiries, please contact:
Email: support@vkreate.store
Website: vkreate.store